In today’s rapidly evolving technological landscape, businesses of all sizes are increasingly relying on Managed IT Service Providers (MSPs) to handle their IT needs. MSPs offer a range of services, from basic tech support to full-scale network management and cybersecurity, and are often seen as a cost-effective and efficient solution for businesses looking to streamline their IT operations.

However, despite the growing popularity of MSPs, there are still some misconceptions and myths surrounding these service providers. In this article, we’ll take a closer look at some of these myths and separate fact from fiction to give you a better understanding of what MSPs can offer your business.

Some Myths About Managed IT Service Providers

Small businesses don’t need IT to help

Smaller businesses tend to believe they do not require IT support. They simply have a small staff and do not see the benefit of bringing in internal people or a managed services company to handle this. The main factor is typically that they view it as a luxury rather than a need. Sadly, such a notion is just as untrue as the misunderstanding that Mad Max is based on a factual story.

An SME should have IT assistance for two key reasons: security and business continuity. Small businesses in Australia are increasingly a target for fraudsters and irate workers who are aware of their lack of IT protection. And if a security risk doesn’t obstruct IT, a catastrophe definitely will.

Managed IT services are expensive

It’s easy to see where this myth comes from. You need to pay a managed services provider every month. However, without one, you need to pay someone only when IT stops working. On the surface, this is true, but once you dig a little deeper, you soon realize that the costs involved go beyond these expenses.

A managed IT services provider works diligently behind the scenes, identifying and eliminating IT issues before they impact employee productivity. Without this, these minor problems continue to grow and may shut down IT systems completely.

All managed service providers are the same

Are all restaurants the same? No, each one has different cuisine and areas of expertise. Some may have better customer service, whereas others may have more affordable food. It’s the same with managed IT services. Each one is different, and determining which is best for your business requires that you understand their differences. Searching for managed services in your area and picking the provider that pops up first is dangerous. Take your time, understand each provider’s offers, and schedule an in-person consultation before deciding.

You don’t have to fire current IT personnel

Another prevalent myth about managed service providers is that if you hire one, you have to lay off all of your internal IT staff. Contrary to popular belief, adding managed services providers to your existing IT employees can help you build a more dynamic team that provides you with the best of both worlds. Employees can benefit from a personal touch when it comes to workstation setups, troubleshooting, data security, and other daily duties from your in-house IT personnel.

Remote network and system monitoring are possible for the managed services provider in the interim. Many internal IT staff members may not always be able to accomplish this activity while concentrating on other duties because it is time-consuming and labor-intensive. 

Managed IT service providers use geek speak and won’t understand my business

Yes, there was a time when companies offering managed IT services were technology-driven and offered universal IT solutions regardless of what a company did. The field is very different today. Many managed service providers are familiar with how various industries’ businesses operate and what they require of their IT infrastructure.

This implies that your firm will get IT support and services that are specifically tailored to power it. A prospective IT supplier will also ensure that you understand everything by explaining it in simple terms and providing you with information on key performance indicators and IT return on investment. It’s reasonable to say that the geek squad that previously ruled IT has been replaced by business-focused IT gurus that are familiar with the business sector.

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