AirPods Pro replacement: steps to take before contacting customer support

If your AirPods Pro have stopped working or are showing signs of damage, you may need to consider a replacement. However, before contacting customer support, there are several steps you can take to diagnose the issue and possibly fix it on your own. In this article, we’ll go through the steps you should take before contacting customer support for an AirPod Pro replacement.

Check the battery level

One of the most common reasons for AirPods Pro issues is a low battery. If your AirPods Pro aren’t working or are having connectivity issues, check the battery level. If the battery level is low, charge your AirPods Pro and try again. If the battery level is fine but you’re still experiencing issues, move on to the next step.

Clean your AirPods Pro

Another common issue that can affect the performance of your AirPods Pro is dirt, debris, or earwax that may have accumulated in the earbuds or charging case. To clean your AirPods Pro, use a soft, dry, lint-free cloth to wipe down the earbuds and the charging case. You can also use a small brush or cotton swab to clean the speaker meshes and the charging ports. If you’re still having issues after cleaning your AirPods Pro, move on to the next step.

Reset your AirPods Pro

If your AirPods Pro are still not working correctly, try resetting them. To reset your AirPods Pro, put both earbuds in their charging case and keep the lid open. Press and hold the button on the back of the charging case until the LED light flashes amber. After this, release the button and pair your AirPods Pro with your device again. If resetting your AirPods Pro didn’t work, move on to the next step.

Update your device software

Sometimes, issues with AirPods Pro can be related to outdated software on the device they’re connected to. To ensure that you have the latest software, check for updates on your device and install them if available. This can be done through the Settings app on your iPhone or iPad, or through the System Preferences app on your Mac. After updating your device software, check if your AirPods Pro are working correctly.

Contact customer support

If you’ve tried all the above steps and your AirPods Pro still aren’t working correctly, it’s time to contact customer support. Before contacting them, make sure you have your serial number handy. You can find the serial number on the original packaging or on the About screen of your iPhone or iPad. When contacting customer support, provide them with a detailed description of the issue you’re facing and the steps you’ve already taken to try and resolve it. They will guide you through the next steps, which may include a replacement.


AirPods Pro replacement can be a hassle, but by taking the above steps, you may be able to avoid having to replace them altogether. Checking the battery level, cleaning your AirPods Pro, resetting them, and updating your device software can all potentially resolve the issue. However, if these steps don’t work, it’s important to contact customer support and follow their guidance. By being prepared with your serial number and a detailed description of the issue, you can make the replacement process as smooth as possible.

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